Three ways to record calls in a business
| Office PBX | App on the phone | Recording on the phone line (HaRoshemet) | |
|---|---|---|---|
| Which calls | the office landline | the mobile - only calls you started recording | the mobile - every call, in and out |
| Records by itself | yes, on the landline | no, you start it every call | yes |
| Works on iPhone | n/a | no (Apple blocks it) | yes |
| Hebrew transcript | usually not | usually not | yes, with who-said-what |
| Summary and tasks | no | no | yes |
| Customer card / CRM | depends on the PBX | no | yes, plus a push to your CRM |
| Setup | technician, equipment | download | one line connection, no equipment |
A PBX records the phone on the desk nicely. But most of a small business's calls happen on the mobile, on the road, in the field - and that is exactly what HaRoshemet records.
What happens after every call
- Full recording of the call, incoming or outgoing, stored in the customer's card.
- Hebrew transcript with speaker separation.
- Summary: what was agreed, what needs doing, amounts and dates.
- Tasks and meetings from the call go into your calendar (Pro and Premium).
- A customer card opened automatically on the first call, collecting the whole history.
- Missed calls - even while the phone was off - are listed, and a new caller who was not answered gets a WhatsApp message with a form (Pro and Premium).
- A call-time report per customer, exportable to Excel.
Which businesses
- Contractors and tradespeople - promises, amounts and dates given over the phone are kept in one place. iPhone call recording for people in the field.
- Insurance agents - every change request and policyholder detail lands in the card automatically. Sales call recording.
- Lawyers and consultants - exactly what was said to the client, word for word.
- Real-estate agents - who asked about which property and what was agreed, searchable by address or name.
- Drivers and project managers - say "רשמתי" ("noted") mid-call and the task creates itself.
- Sales teams - every prospect call summarised and pushed to the CRM. CRM integration.
Is it legal to record business calls in Israel?
Yes. Under Israeli law a party to a call may record it - it is not "wiretapping" under the Wiretapping Law, 1979. The other party's consent is not required, and HaRoshemet plays no announcement at the start of a call. If you prefer to tell customers anyway, you can.
From March 2027 there is a flip side: a business that sells by phone must record its sales calls, keep them and hand them to the consumer on request (Amendment 74 to the Consumer Protection Law, also known as Amendment 73). What it means for your business.
This page is general information, not legal advice.
Data security
Recordings and transcripts are stored on Google Cloud, traffic is encrypted (HTTPS/TLS), and each customer's data is isolated and visible only to its own users. You can delete calls in the app and export everything. On cancellation, data is deleted within 30 days.
Pricing
| Plan | Monthly (+VAT) | Existing HOT Mobile customers |
|---|---|---|
| Basic - recording, transcription, customer card, search, API | 250 ₪ | 199 ₪ |
| Pro - + automatic tasks, WhatsApp assistant, auto-reply to new missed callers | 350 ₪ | 299 ₪ |
| Premium - + detailed summary, 3-year history | 400 ₪ | 349 ₪ |
No commitment. Full plan comparison (Hebrew).
Frequently asked questions
Yes. Each employee gets their own subscription and everyone's calls land in the same system. From 2 subscriptions there is a 10% discount on each; above 5, 20%.
HaRoshemet is built into the Pelephone and HOT Mobile networks. If you are already on one of them we connect your existing account. On other networks, such as Cellcom and Partner, there are workaround solutions, for example opening an account on one of those two networks and moving your number across. The number stays yours and every mobile capability keeps working.
Yes. Every connected business phone records by itself, and the recordings and summaries are collected in one system. The manager sees all calls by customer.
Yes. Every plan includes the API: after each call HaRoshemet sends the call details, transcript and summary to your system. See the CRM integration page.
Cancel any time by WhatsApp or email to support. No commitment. Data is deleted within 30 days unless you export it first.