What the law says
In July 2026 the Knesset passed the Consumer Protection Law (Amendment No. 74), 2026 - duty to record calls, keep them and deliver them to the consumer. The media and most searches also call it "Amendment 73" - it is the same law. It was published in the Official Gazette on 22 July 2026 and comes into force eight months later, on 22 March 2027 (the ministers of economy and finance may delay it by up to four more months for particular sectors). Five duties:
- Record every sales call with a consumer when the transaction is sold by phone (remote marketing) and its total value is at least 750 ₪ - including related purchases from the same call, and for ongoing contracts by the annual payments or the contract-period total.
- Notify the customer at the start of the call that it is recorded and that they are entitled to a copy.
- Keep the recording at least two years if a transaction was concluded, at least six months if not.
- Deliver a copy to the customer within 10 business days of the request. The first copy is free.
- List the call dates on the invoice or billing statement.
Who it covers. Every phone sale worth 750 ₪ or more (food excepted), and - regardless of amount - the sectors the law names: telecom, internet and TV; tax-refund advice and medical-entitlement checks; credit-rating repair; maintenance and repair services; gas supply; loan brokerage and fund recovery; health services; mortgage advice. It is also applied to banks, insurers, pension advisers and credit companies.
What happens if you don't record
- If the business did not deliver the recording, or the list of call dates, on request - the consumer's version of what was said, or that the call happened, is presumed. The business cannot present the recording as evidence without the court's permission.
- Fines: 14,750 ₪ for an individual, 26,500 ₪ for a corporation, per violation.
"I'm a sole trader with a mobile - how am I supposed to record?"
Most people the law touches do not sit in a call centre with a PBX. They are an insurance agent, a mortgage adviser, a gas technician, a salesperson - with a mobile. Here is how the four ways of recording measure up against the five duties:
| Apple's recording | Recorder app | Device (PLAUD) | Phone line (HaRoshemet) | |
|---|---|---|---|---|
| Records every sales call, incoming too | only if you tapped | only if you started it | only if you started it | ✓ by itself |
| Notice at the start of the call | Apple plays "this call is recorded" (without "entitled to a copy") | you say it | you say it | you say it |
| Two-year retention | manual, in Notes | depends on plan | depends on plan | Premium: 3 years; Basic/Pro: 1 year + export |
| Deliver a copy within 10 days | share from Notes | export | export | export from the app |
| Call dates for the invoice | manual | manual | manual | call log with date, time, duration |
The first row is the hard one: the law does not accept "I forgot to press". How each method works.
How HaRoshemet helps - and what stays with you
What HaRoshemet does:
- Records every call on the phone line by itself - incoming and outgoing, iPhone included - with the customer's number, date, time and duration. No sales call goes unrecorded because someone forgot.
- Keeps the recording, transcript and summary in the customer's card. The Premium plan keeps 3 years - beyond the law's two. On Basic and Pro the log covers one year, and you can export and keep your own copy.
- Lets you find a call by number, date or word and export it - to deliver to the customer within 10 business days.
- Produces a call report with dates and durations, for the invoice.
What stays with you:
- The notice at the start of the call. HaRoshemet plays no announcement - you tell the customer, at the start of the sales call, that it is recorded and they may have a copy. One fixed sentence.
- WhatsApp calls are not recorded. Sales calls - on the phone.
- Procedures: who handles a customer's request, and how call dates go on the invoice.
Complying with Amendment 74 in 5 steps
- Check whether it applies: selling by phone above 750 ₪, or in a listed sector? Probably yes.
- Automatic recording of every call - something that does not depend on the memory of whoever answers. HaRoshemet.
- A fixed opening sentence: "This call is recorded, and you are entitled to a copy" - for everyone who talks to customers.
- Retention: a plan that covers two years (Premium), or periodic export to your own storage.
- A delivery procedure: who receives requests, where to find the call, how to send it - within 10 business days.
Sources
- The bill and legislative record: the Knesset website / oknesset.org - "Consumer Protection Law (Amendment - duty to record calls, keep them and deliver them to the consumer)".
- Summaries by the Tel Aviv Chamber of Commerce, ynet and mako on the law's passage (July 2026).
- The binding text: the Consumer Protection Law (Amendment No. 74), 2026, as published in the Official Gazette on 22 July 2026. This page is accurate as of 6 Oct 2026 and is not legal advice - for your own business, consult a lawyer.
Frequently asked questions
The same law. It was published in the Official Gazette as the Consumer Protection Law (Amendment No. 74), 2026, but the media and most searches call it 'Amendment 73'. When people talk about the duty to record sales calls, they mean this amendment.
The law does not distinguish by business size but by transaction type: a sale by phone (remote marketing) worth 750 ₪ or more, and certain sectors regardless. A sole trader closing deals by phone - probably yes. Check with a lawyer.
A transaction closed on a phone call with no face-to-face meeting - an outbound sales call, or a customer who calls and closes. The law lists sectors covered regardless: telecom, tax-refund and medical-entitlement checks, credit-rating repair, maintenance services, gas, loan brokerage, health services, mortgage advice, and more.
The duty is to say at the start of a sales call that it is recorded and the customer may have a copy. The wording does not distinguish who initiated the call. Safest: a fixed sentence at the start of every customer call.
At least two years if a transaction was concluded, at least six months if not. With HaRoshemet: the Premium plan keeps the call log for 3 years; Basic and Pro one year - and you can export and keep your own copy.
HaRoshemet records phone calls on the mobile line, not WhatsApp calls. If the sale happens on a WhatsApp call, you need another way to record it - or move the sales call to the phone.
The law requires recording, retention and delivery - not a specific technology. Recording on the mobile's phone line, as HaRoshemet does, captures every call with date, time and number, and lets you export it.
The Wiretapping Law (1979) is about what is allowed: you may record a call you take part in. Amendment 74 to the Consumer Protection Law (2026) is about what is required: a business selling by phone must record, notify, keep and deliver.
You deliver a copy within 10 business days. The first copy is free. In HaRoshemet you find the call by phone number or date and export it from the app.