Why is recording calls on iPhone so hard?
Apple does not give apps access to the audio of a phone call. That is why there is no App Store "call recorder" that simply works in the background, the way Android apps once did. What does exist:
- Apple's built-in recording (iOS 18.1 and later). It works - but you tap it on every call, it never records incoming calls on its own, and both parties hear a spoken "this call is being recorded". Recordings land in the Notes app, not in a customer card.
- Recorder apps (TapeACall and the like). They work around the limit with a three-way call: the app dials the vendor's number and merges it into your call. You start it every time, sometimes from a different number, and your audio passes through a foreign server.
- A separate recorder device (such as PLAUD). Clip it to the phone, switch it on, and it records what it can hear near the phone. Again - you have to remember, and charge it.
For a business taking dozens of calls a day, "remember to press" is exactly what does not work.
How HaRoshemet records on iPhone - with no app
HaRoshemet does not record on the phone. It records on the phone line, at the mobile carrier. The call passes through the network, and that is where it is captured - before it even reaches the handset.
In practice:
- Connect once. HaRoshemet is built into the Pelephone and HOT Mobile networks, and on other networks, such as Cellcom and Partner, there are workaround solutions. Your number stays yours, and everything your phone does today carries on unchanged: ringback tones, roaming, three-way conference calls.
- Call as usual. No app has to be open, nothing to press. Incoming, outgoing, even calls that arrived while the phone was off - all recorded.
- Get the result. Within about a minute there is a Hebrew transcript (with who-said-what), then a summary, tasks and meetings. Everything is filed under the customer's card, in the app and on the web.
What you get on iPhone - side by side
| HaRoshemet | Apple's recording | Recorder apps | |
|---|---|---|---|
| Records by itself, nothing to start | ✓ | ✗ | ✗ |
| Incoming calls | ✓ | only if you tap | only if you start it |
| Outgoing calls | ✓ | only if you tap | only if you start it |
| Needs an app | no | no | yes |
| Other party hears an announcement | no | yes | depends on the app |
| Caller ID / number | ✓ | ✓ | ✓ |
| Hebrew transcript | ✓ | depends on language & region | usually not |
| Summary and tasks | ✓ | summary in supported languages | no |
| Customer card / CRM | ✓ | no | no |
| Works on Android too | ✓ | no | partly |
Who it is for
- An insurance agent taking dozens of calls a day with details that keep changing - who wants every call filed under the policyholder automatically.
- A lawyer for whom every small detail in a client call can matter - who wants to go back to exactly what was said.
- A contractor working in areas with poor coverage - for whom even a call that never showed on the phone still shows up in HaRoshemet.
"I work a lot in areas with no coverage, and even when a call doesn't show up on my phone, it's immediately there in HaRoshemet. Being able to search a call by what was said in it saves me on a regular basis." - Ness Elbaz, tree-trimming contractor
What it costs
Basic - 250 ₪/month (+VAT) - includes recording of every call, Hebrew transcription, customer cards, search and the API. Pro and Premium add automatic tasks, the WhatsApp assistant and detailed summaries. All plans and prices. No commitment, cancel any time.
Frequently asked questions
Yes. Recording is not done on the phone but on the line, so the model and iOS version do not matter at all.
HaRoshemet is built into the Pelephone and HOT Mobile networks. If you are already on one of them we connect your existing account. On other networks, such as Cellcom and Partner, there are workaround solutions, for example opening an account on one of those two networks and moving your number across. The number stays yours, and everything your phone does today keeps working.
No. HaRoshemet records regular phone calls that travel over the mobile network. WhatsApp, FaceTime and Zoom calls do not go through the phone line, so they are not recorded.
Yes. A party to a call may record it under Israeli law (Wiretapping Law, 1979) without the other party's consent. From March 2027, businesses that sell by phone are also required to record - see our page on Amendment 74 (also known as Amendment 73). This is general information, not legal advice.
No. Your number stays exactly as it is.
Basic 250 ₪/month, Pro 350 ₪, Premium 400 ₪ (+VAT). Existing HOT Mobile customers get a reduced price. No commitment.
Yes, in exactly the same way. See business call recording.